Privacy Policy

Hofer Hof, Chienes (BZ) · Last updated: October 21, 2026

Information pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (“GDPR”) and Italian Legislative Decree 196/2003 (Personal Data Protection Code).

Your privacy matters to us. On this page we explain, in plain terms, what personal data we collect when you visit the website or book a stay, why we do so, and what your rights are.

1. Data controller

The data controller is: Harrasser Oswald, Via Monghezzo, 34 – 39030 Casteldarne – Chienes (BZ) – Alto Adige/Italia – tel: +39 0474 565237, email: info@hofer-hof.bz.it

We have not appointed a Data Protection Officer (DPO), as this is not mandatory for our activity. For any questions about privacy, you can write to us at the email address indicated above.

2. What data we process, why and for how long

Website browsing

Data: IP address, date and time of the visit, pages visited, browser and device type (so-called server logs).
Purpose: ensuring the operation and security of the website.
Legal basis: legitimate interest of the controller (Art. 6(1)(f) GDPR).
Retention: [30] days, unless longer retention is needed to investigate offenses or abuse.

Contact requests

Data: name, email address, telephone number (if provided) and content of the message sent via the contact form, by email or by phone.
Purpose: responding to your requests for information or quotes.
Legal basis: performance of pre-contractual measures taken at the request of the data subject (Art. 6(1)(b) GDPR).
Retention: for as long as necessary to handle the request and, if no stay follows, up to [12] months from the last contact.

Bookings and stay

Data: first and last name, address, email, telephone, dates of stay, number and names of guests, any special requests, data needed for payment.
Purpose: managing the booking, the stay and the payment.
Legal basis: performance of the contract (Art. 6(1)(b) GDPR) and legal obligations (Art. 6(1)(c) GDPR).
Retention: for the duration of the contractual relationship. Accounting and tax documents are kept for 10 years, as required by law (Article 2220 of the Italian Civil Code).

Legal obligations of accommodation providers

Data: personal details and identity document data of guests, data for the tourist tax, where due, and for statistical surveys.
Purpose: fulfilling public security, tax and statistical obligations. In particular, guests’ personal details are reported to the Questura (provincial police headquarters) through the “Alloggiati Web” service (Article 109 of Royal Decree 773/1931).
Legal basis: legal obligation (Art. 6(1)(c) GDPR).
Retention: for the period required by the applicable regulations.

Cookies and similar technologies

The website uses technical cookies, which are necessary for its operation, and, only with your consent, other types of cookies. For details, please see our [Cookie Policy]. Consent (Art. 6(1)(a) GDPR and Article 122 of the Privacy Code) can be withdrawn at any time through the banner or the cookie settings.

3. Third-party services on the website

Some features of the website are provided by external parties, who may receive your IP address and other technical data when you use them.

• Map (Google Maps): provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). The map is loaded only after you give your consent. Privacy policy: policies.google.com/privacy.
• Weather forecasts: provided by the Autonomous Province of Bolzano
• Booking system: the booking plugin runs on our website and the data remain on our servers.

4. Data recipients

Your data may be disclosed, only when necessary and within the limits of their respective roles, to:

• accountants and tax or legal advisors;
• payment service providers;
• public authorities (for example the Questura, the Revenue Agency “Agenzia delle Entrate”, the municipality), where required by law.

Providers that process data on our behalf are appointed as data processors pursuant to Art. 28 GDPR. Your data are not disclosed or sold to third parties.

5. Transfer of data outside the European Union

Some service providers (for example Google) may transfer personal data to non-EU countries, in particular the United States. The transfer takes place on the basis of an adequacy decision of the European Commission, such as the EU-US Data Privacy Framework (decision of July 10, 2023), or on the basis of the standard contractual clauses approved by the Commission.

6. Provision of data

The data required for the booking and for legal obligations are mandatory: without them we cannot confirm the stay. The other data are optional, but in some cases failing to provide them may prevent us from responding to your request.

7. Your rights

At any time you may exercise against the controller the rights provided for in Articles 15 to 22 of the GDPR:

• access: obtain confirmation that we process your data and receive a copy of it;
• rectification: correct inaccurate or incomplete data;
• erasure: request the deletion of the data, in the cases provided for by law;
• restriction: request that processing be restricted;
• portability: receive the data in a structured, commonly used format;
• objection: object to processing based on legitimate interest;
• withdrawal of consent: withdraw the consent given at any time, without affecting the lawfulness of the processing carried out before.

To exercise them, write to info@hofer-hof.bz.it. We will reply within one month of the request. We do not use automated decision-making or profiling.

8. Right to lodge a complaint

If you believe that the processing of your data violates the GDPR, you can lodge a complaint with the Italian Data Protection Authority, the “Garante per la protezione dei dati personali” (garanteprivacy.it), the Italian supervisory authority. If you live or work in another EU Member State, you can also contact the supervisory authority of your country.

9. Security

We adopt appropriate technical and organizational measures to protect data from unauthorized access, loss or unlawful use, including the encrypted connection (HTTPS) of the website and restricted access to information.

10. Minors

The website is not aimed at minors. The data of guests who are minors are provided to us by a parent or an adult companion, who books the stay.

11. Changes to this privacy policy

We may update this privacy policy, for example due to legislative changes or the introduction of new services. The version in force is always the one published on this page, with the update date shown at the top.